Product & Operations Leader

Hi, I'm
Katy.

Fifteen years building products and teams across tech, government, and healthcare, from the Obama Administration to healthcare AI.

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Katy Haynes
About

I'm a product and operations leader with deep experience across tech, government, healthcare, and social impact. Currently, I'm leading clinical AI initiatives full-time at Sutter Health, one of the nation's largest not-for-profit health systems, focused on the responsible deployment of AI to improve patient outcomes and clinical workflows.

Previously, I was the Founding Managing Director and Head of Product at Nightingale Open Science, where I launched a cloud platform hosting massive health imaging datasets for the medical research community.

Earlier in my career, I served as Deputy Director of the U.S. Digital Service at DHS, including leading a cross-functional team to drive technology, process, and policy changes to the U.S. refugee admissions system. I also developed data tools at a major philanthropy to create a more equitable justice system, and built Twitter's first global 24×7 operations team.

Areas of Expertise

AI Product Strategy
Product & Operations Management
Staff Development & Leadership
Recruiting & Hiring
Organizational Planning
Partnership Development
Discovery Sprints
Fundraising
Experience
Current
2026 – Present
Sutter Health
AI Product
Working on AI product at one of the nation's largest not-for-profit health systems, focused on the responsible deployment of AI to improve patient outcomes and clinical workflows.
2022 – 2026
Katy Haynes Consulting
Principal Consultant
Independent consulting across healthcare, philanthropy, and civic technology, focused on product strategy, health AI, and organizational development for mission-driven organizations.
Arnold Ventures
Bridging Research and Implementation
Helped stand up a new academic network connecting researchers with practitioners to translate evidence into real-world policy and program impact.
Arnold Ventures
CHCF & The SCAN Foundation
Expanding Equitable Access to Healthcare & AI
Worked with two leading California health foundations on strategies to expand equitable access to healthcare and emerging AI tools for underserved populations.
Duke & Moore Foundation
Enabling Equitable AI in Health Systems
Partnered with Duke University and the Moore Foundation to develop frameworks and practices for deploying AI within health systems in ways that reduce rather than reinforce disparities.
2019 – 2022
Nightingale Open Science
Founding Managing Director & Head of Product
Launched and led a computational medicine startup, building a cloud platform hosting massive health imaging datasets for the global medical research community.
Project Highlight
Launching Nightingale Open Science
Built a first-of-its-kind open science platform democratizing access to de-identified health imaging data for computational medicine research worldwide.
Nature Medicine STAT Financial Times Wired
2017 – 2019
Chan Zuckerberg Initiative
Product & Operations Lead, Justice Reform
Led product and operations for the Justice & Opportunity Initiative, working across criminal justice reform, immigration, and economic opportunity to deploy technology and data in service of a more equitable society.
Project Highlight
Data Tools for Criminal Justice Reform
Led development of new data tools to reduce prosecutorial sentencing disparities nationwide, integrating technical exploration, human-centered design, and grantmaking.
Fast Company
2015 – 2017
U.S. Digital Service · Dept. of Homeland Security
Deputy Director, U.S. Digital Service
Led a cross-functional team of engineers, designers, and policy experts tackling critical technology and process challenges across the immigration system.
Project Highlight
Modernizing the U.S. Refugee Admissions Program
Drove key tech, process, and policy reforms to the refugee admissions system, contributing to the safe resettlement of tens of thousands of refugees in the United States in 2016.
USDS Report Refugee Admissions
2010 – 2015
Twitter
Senior Manager, Global User Services
Built and led Twitter's first global, 24×7 operations team, managing teams across three locations worldwide with a focus on high-profile users and critical trust and safety operations.
Contact

Get in Touch

I'm always happy to connect, whether to swap ideas, talk about the work, or just meet someone interesting. Drop me a line.

[email protected]